Collections Specialist — Member Advocate & Resolution

UNIVERSITY CREDIT UNION; California (MO); On-site; USD 73,583,000 - 91,980,000; Full time

Job summary

University Credit Union in Los Angeles, CA is seeking a Collections Specialist to manage delinquent accounts across credit cards and various loans, including early/late collections, repossession, and foreclosure tasks. You will maintain professional image and adhere to core values while pursuing effective repayment solutions.

The role requires knowledge of collection procedures, strong communication, and ability to work under pressure, with emphasis on regulatory compliance and teamwork.

Qualifications

• Knowledge of collection procedures and related laws and regulations.
• Familiar with bankruptcy, foreclosure, and workout programs.
• Experience with credit union collections preferred.

Responsibilities

• Follows up on delinquent accounts by telephone, personal contact, and correspondence.
• Discusses financial arrangements and potential legal actions with members.
• Analyzes accounts and communicates recommended actions to the team.
• Utilizes collection tools and documentation to track actions and outcomes.
• Maintains compliant processes in line with regulatory requirements.

Skills

Collections experience

Communication skills

Phone conversations

Regulatory knowledge

Education

High school diploma

Associate degree preferred

Job description

University Credit Union in Los Angeles, CA is seeking a Collections Specialist to manage delinquent accounts across credit cards and various loans, including early/late collections, repossession, and foreclosure tasks. You will maintain professional image and adhere to core values while pursuing effective repayment solutions.

The role requires knowledge of collection procedures, strong communication, and ability to work under pressure, with emphasis on regulatory compliance and teamwork.