Account Specialist - Collections

Kids for the Future; Arlington (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Texas Trust Credit Union is seeking a skilled Collections Associate to manage in-house delinquent accounts, pursue payment arrangements, and support mortgage collection activities. You will counsel members by phone and ensure adherence to credit union policies during the collection process.

Qualifications include a high school degree, strong communication skills, and the ability to work in a fast-paced environment while complying with relevant laws. Prior collection experience preferred.

Qualifications

• Ability to communicate effectively in writing, by telephone and in person.
• Working knowledge of Windows OS and MS Office.
• Capable of performing in a fast paced office environment.
• Ability to prioritize tasks to meet objectives.
• Understanding of applicable laws and policies governing collection roles.

Responsibilities

• Handle in-house delinquent accounts per collection procedures and policy.
• Skip and trace debtors to secure payment commitments.
• Collect and resolve delinquent credit card accounts.
• Assist with mortgage collections, forbearances and modifications.
• Arrange and monitor check-by-phone payments and contact members to collect.
• Counsel members by phone regarding collection issues and questions.
• Contact assigned accounts to obtain payment commitments.
• Support repossession and insurance-related processes as needed.
• Ensure compliance with applicable regulations and company policies.

Skills

Effective communication

Windows OS knowledge

MS Office proficiency

Prioritization

Regulatory awareness

Education

High school graduate or equivalent

Job description

• Job Category Collections, Banking, Sales
• Employee Type Non-Exempt - FT

Description

Role Responsibilities

• Responsible for in-house assigned delinquent accounts according to collection procedures and credit union policies.
• Skip and track down debtors to meet contractual obligations.
• Responsible for collection and resolution of delinquent credit cards.
• Responsible for mortgage collections while assisting with forbearances and modifications
• Arrange and monitor check by phone payments.
• Counsel and assist members on the telephone with collection items, questions and problems.
• Contact each assigned account by telephone or by correspondence to obtain a commitment for payment.
• Responsible for collecting any remaining deficiency and foreclosure balances.
• Assist in monitoring Total Loss Insurance claims filed by the member with their insurance companies. If acceptable, follow up with refunds of back end products with dealerships, including gap claims.
• Assist the Repossession/Bankruptcy Specialist arranging the repossession of collateral.
• Practices and brings to life with the team our “Yes And… culture.
• Comply with established regulations and law requirements.
• Perform other duties as assigned.

Requirements

Required Experience

• Must have a minimum of two (2) years’ experience in a financial institution and one (1) year experience in consumer collection preferable.

Skills, Education and/or Certifications Required

• High school graduate or equivalent.
• Must have a working knowledge of current Windows OS and MS Office software.
• Must be capable of performing in a fast paced office environment.
• Must have demonstrated ability to communicate effectively in writing, by telephone and in person, and understand individual member's financial problems.
• Must be able to prioritize tasks to accomplish objectives within desired time frames.
• Must be cognizant of laws and policies governing the conduct of this position.

Texas Trust Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.