Delinquency Resolution Specialist

Texans Credit Union; Richardson (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Texans Credit Union is seeking a meticulous Collector who thrives in helping others and delivering exceptional member service. Responsibilities include managing collections, contacting members through various communication methods, and maintaining account accuracy. Candidates should be detail-oriented with strong problem-solving skills, effective communication abilities, and capable of working independently or in a team. High school education is required, with previous collections experience preferred. A commitment to excellent customer service and knowledge of collections procedures are essential.

Qualifications

• Must be able to solve practical problems and deal with concrete variables.
• Self-motivated, detailed, and thorough work habits.
• Reliable; able to work independently and as a team member.

Responsibilities

• Collect and resolve problems on delinquent accounts by contacting members.
• Maintain delinquency ratio and net charge off ratio.
• Assist members by answering questions on other credit union services.

Skills

Problem-solving

Effective communication

Attention to detail

Customer service

Organizational skills

Education

High school education

Tools

Microsoft Office

Job description

Texans Credit Union is seeking a meticulous Collector who thrives in helping others and delivering exceptional member service. Responsibilities include managing collections, contacting members through various communication methods, and maintaining account accuracy. Candidates should be detail-oriented with strong problem-solving skills, effective communication abilities, and capable of working independently or in a team. High school education is required, with previous collections experience preferred. A commitment to excellent customer service and knowledge of collections procedures are essential.