Delinquency Resolution Specialist

University Credit Union; Los Angeles (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

University Credit Union in Los Angeles, CA is seeking a Collections Specialist to manage delinquent accounts and negotiate payment arrangements while upholding fair lending practices and member service standards.

You will analyze accounts, coordinate with internal teams, perform skip tracing, and pursue appropriate recovery actions while maintaining the Credit Union's professional image and regulatory compliance.

Qualifications

• High school diploma or equivalent.
• Associates degree preferred.
• Knowledge of collection procedures and related laws.
• Experience with collections in a full-service financial institution.
• Strong communication and public relations skills.

Responsibilities

• Follow up on delinquent accounts by telephone, personal contact, and correspondence.
• Negotiate payment arrangements and inform members of potential legal actions.
• Perform skip tracing and recommend appropriate recovery actions.
• Maintain compliant records of collection actions and use available tools to monitor delinquency trends.

Skills

Communication

Telephone etiquette

Public relations

Education

High school diploma

Associates degree preferred

Tools

Credit bureau terminal

Computer applications

Job description

University Credit Union in Los Angeles, CA is seeking a Collections Specialist to manage delinquent accounts and negotiate payment arrangements while upholding fair lending practices and member service standards.

You will analyze accounts, coordinate with internal teams, perform skip tracing, and pursue appropriate recovery actions while maintaining the Credit Union's professional image and regulatory compliance.