Member Solutions & Payments Specialist

Essential Credit Union; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Essential Credit Union in Baton Rouge, LA is seeking a dedicated Member Solutions Specialist with collections experience to assist members with account needs and resolve outstanding balances. You will interact with members to discuss balances and payment options, maintain accurate records, and collaborate with internal teams to ensure member satisfaction.

The role requires strong communication, confidentiality with financial information, and meticulous problem-solving, with the ability to work

Qualifications

• Proven experience as a Collections Specialist or in a similar role.
• Strong communication and interpersonal skills.
• Ability to handle sensitive financial information with confidentiality and professionalism.
• Excellent problem-solving skills and attention to detail.
• Proficient in using computer systems and software related to collections and member account management.
• Ability to work independently and as part of a team.

Responsibilities

• Manage and resolve member account collections in a professional and timely manner.
• Communicate with members to discuss outstanding balances, payment options, and account status.
• Provide exceptional customer service by addressing member inquiries and concerns related to their accounts.
• Maintain accurate records of member interactions and payment arrangements.
• Collaborate with internal teams to ensure member satisfaction and account accuracy.
• Identify opportunities to assist members with solutions that meet their financial needs.

Skills

Collections

Communication

Problem Solving

Data Entry

Teamwork

Confidentiality

Education

High School Diploma

Job description

Essential Credit Union in Baton Rouge, LA is seeking a dedicated Member Solutions Specialist with collections experience to assist members with account needs and resolve outstanding balances. You will interact with members to discuss balances and payment options, maintain accurate records, and collaborate with internal teams to ensure member satisfaction.

The role requires strong communication, confidentiality with financial information, and meticulous problem-solving, with the ability to work