Collections Specialist: Delinquency & Recovery

Houston Federal Credit Union; Sugar Land (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Houston Federal Credit Union in Sugar Land, TX, is seeking a Member Account Specialist to manage delinquent loan accounts. You will contact members to bring accounts current, analyze financial situations, and prepare necessary reports.

The ideal candidate has 1-3 years of experience in collections or customer service, and a high school education/GED. Proficiency in English and Spanish is preferred. This full-time position offers a work schedule from 9:00 AM to 6:00 PM, Monday to Friday, with rotating Saturdays.

Qualifications

• One to three years of similar or related experience required.
• Experience in customer service or collections preferred.

Responsibilities

• Contact delinquent and negative balance accounts by phone and mail.
• Analyze financial situations of borrowers and recommend collateral repossession.
• Document all contacts with detailed notes and reports.

Skills

Communication in Spanish

Communication in English

Negotiation

Analytical skills

Education

High school education or GED

Job description

Houston Federal Credit Union in Sugar Land, TX, is seeking a Member Account Specialist to manage delinquent loan accounts. You will contact members to bring accounts current, analyze financial situations, and prepare necessary reports.

The ideal candidate has 1-3 years of experience in collections or customer service, and a high school education/GED. Proficiency in English and Spanish is preferred. This full-time position offers a work schedule from 9:00 AM to 6:00 PM, Monday to Friday, with rotating Saturdays.