Member Experience Specialist - Gym Front Desk

Planet Fitness; Petaluma (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Planet Fitness is seeking a friendly Member Services Representative to create a positive member experience. You will greet members and guests, assist with front desk duties, and ensure a welcoming club environment.

You’ll handle tours, sign-ups, account updates, and respond to inquiries promptly. A strong customer-service mindset, reliability, and a passion for fitness are essential to success in this role.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Excellent customer service skills with members and staff.
• Strong listening skills with empathy and problem-solving abilities.
• Diplomacy in all interactions and professional communication.
• Must be 18 years or older; high school diploma or GED.

Responsibilities

• Greet members and guests and provide exceptional customer service.
• Answer phones and assist callers with questions.
• Check members in to the system and assist with front desk tasks.
• Sign up new members and conduct tours for prospective members.
• Update member accounts as needed.
• Respond to inquiries and escalate to management when appropriate.
• Maintain the cleanliness and neatness of the club.

Skills

Customer service

Communication

Listening

Diplomacy

Problem solving

Reliability

Punctuality

Empathy

Positive attitude

Teamwork

Education

High School diploma/GED equivalent

Job description

Planet Fitness is seeking a friendly Member Services Representative to create a positive member experience. You will greet members and guests, assist with front desk duties, and ensure a welcoming club environment.

You’ll handle tours, sign-ups, account updates, and respond to inquiries promptly. A strong customer-service mindset, reliability, and a passion for fitness are essential to success in this role.