Member Services Front Desk Associate

Planet Fitness; Clearwater (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. This role emphasizes greeting guests, front desk duties, and tours to help grow the Planet Fitness community.

Responsibilities include checking members in, registering new members, updating account information, answering questions promptly, and maintaining a clean, welcoming club environment.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.
• Passion for fitness and health.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check in members and sign up new members.
• Take prospective members on tours.
• Update member accounts and respond to questions promptly.
• Maintain cleanliness and a welcoming club environment.

Skills

Customer service

Communication skills

Empathy

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. This role emphasizes greeting guests, front desk duties, and tours to help grow the Planet Fitness community.

Responsibilities include checking members in, registering new members, updating account information, answering questions promptly, and maintaining a clean, welcoming club environment.