Member Services Team Lead

Sam's Club; Hagerstown (MD); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off & holidays

Job summary

Sam's Club is seeking a front-end supervisor to assist management in overseeing associates, processing memberships, and supporting member services at the Hagerstown location. You will guide staff on procedures, promote benefits, handle purchases, and ensure policy compliance.

The role emphasizes leadership, teamwork, and delivering strong member experiences while maintaining store standards and operational efficiency.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates in assigned area, including assigning duties and providing direction.
• Provide member service guidance and help resolve member needs per company policies.
• Support recruiting, hiring, scheduling, coaching, and evaluating associates.
• Communicate membership information and promote Sam's Club benefits to current and prospective members.

Job description

Sam's Club is seeking a front-end supervisor to assist management in overseeing associates, processing memberships, and supporting member services at the Hagerstown location. You will guide staff on procedures, promote benefits, handle purchases, and ensure policy compliance.

The role emphasizes leadership, teamwork, and delivering strong member experiences while maintaining store standards and operational efficiency.