Member Services Team Lead

Sam's Club; Jacksonville (FL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's Club in Jacksonville, FL is seeking a front-end supervisor to assist management in guiding associates, delivering member service, and ensuring smooth store operations. You will help recruit, train, and evaluate staff while maintaining policy compliance and a positive shopping experience for members.

The role emphasizes teamwork, leadership, and adherence to Walmart/Sam's Club standards in a fast-paced retail environment.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist supervision of associates by assigning duties and giving feedback.
• Provide member service guidance and resolve issues per policies.
• Assist with recruiting, scheduling, coaching, and evaluating staff.
• Ensure merchandise availability and maintain store cleanliness.
• Handle returns, process transactions, and operate front-end equipment.

Skills

Customer service

Retail experience

Front-end operations

Tools

Cash register

Job description

Sam's Club in Jacksonville, FL is seeking a front-end supervisor to assist management in guiding associates, delivering member service, and ensuring smooth store operations. You will help recruit, train, and evaluate staff while maintaining policy compliance and a positive shopping experience for members.

The role emphasizes teamwork, leadership, and adherence to Walmart/Sam's Club standards in a fast-paced retail environment.