Member Experience Team Lead

Sam's Club; Illinois; On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchasing

Paid time off

Disability insurance

Employee discounts

Job summary

Sam's Club in Montgomery, IL is seeking a front-line supervisor to assist management in directing associates, processing memberships, and delivering excellent member service. You will guide associates, manage store operations, and promote member benefits while ensuring compliance with company policies.

The role emphasizes teamwork, adherence to procedures, and customer-first service. This position offers competitive pay, benefits, and opportunities for growth, with a focus on creating a positive

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) and 6 months customer service
• Must be 18 years of age or older

Responsibilities

• Assist management with supervision of associates by assigning duties and providing guidance
• Support membership processing, upgrades, and benefits information to members
• Provide member service, help with purchases, and guide use of self-checkout
• Maintain area organization, merchandise availability, and cleanliness
• Support adherence to Open Door Policy and company policies

Skills

Customer service

Cash handling

Retail operations

Communication

Education

High school diploma or equivalent

Tools

Cash register

POS system

Job description

Sam's Club in Montgomery, IL is seeking a front-line supervisor to assist management in directing associates, processing memberships, and delivering excellent member service. You will guide associates, manage store operations, and promote member benefits while ensuring compliance with company policies.

The role emphasizes teamwork, adherence to procedures, and customer-first service. This position offers competitive pay, benefits, and opportunities for growth, with a focus on creating a positive