Front-End Team Lead: Member Services & Operations

Sam's Club; Charlottesville (VA); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Company discounts

Job summary

Sam's Club in Charlottesville, VA is seeking a Front-End Supervisor to assist management in supervising associates, scheduling, and coaching. The role involves processing memberships, guiding member purchases, and promoting club services.

You will ensure excellent member service, operate front-end equipment, and maintain merchandising standards while supporting daily financial and records tasks. This position is on-site and requires a customer-first mindset.

Qualifications

• Minimum 6 months retail experience including operating front-end equipment and 6 months customer service.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates and scheduling.
• Provide information on membership types, programs and benefits to members.
• Process memberships, upgrades and credit accounts.
• Address member needs and guide purchasing decisions at the point of sale.
• Oversee area cleaning, merchandising, and safety compliance.

Skills

Customer service

Retail experience

Leadership

Communication

Front-end equipment operation

Education

High school diploma or equivalent

Tools

Cash register

Self-checkout

Job description

Sam's Club in Charlottesville, VA is seeking a Front-End Supervisor to assist management in supervising associates, scheduling, and coaching. The role involves processing memberships, guiding member purchases, and promoting club services.

You will ensure excellent member service, operate front-end equipment, and maintain merchandising standards while supporting daily financial and records tasks. This position is on-site and requires a customer-first mindset.