Member Experience Team Lead

Sam's Club; White Bear Lake (MN); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Job summary

Sam's Club is seeking a front-end associate to supervise a team, assist members, and promote memberships. You will guide associates, process memberships and upgrades, and ensure smooth operations at the register or self-checkout.

The role emphasizes customer service, adherence to policies, and collaboration with management to meet performance targets. Competitive hourly pay and benefits are offered.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Supervise associates in assigned area, assign duties and provide guidance.
• Promote membership and assist with processing memberships and upgrades.
• Assist customers with purchases and using self-checkout or registers.
• Handle claims and returns and maintain store cleanliness.
• Support Open Door Policy and compliance with policies.

Skills

Retail experience

Customer service

Front-end equipment

Job description

Sam's Club is seeking a front-end associate to supervise a team, assist members, and promote memberships. You will guide associates, process memberships and upgrades, and ensure smooth operations at the register or self-checkout.

The role emphasizes customer service, adherence to policies, and collaboration with management to meet performance targets. Competitive hourly pay and benefits are offered.