Member Services Specialist (Remote Potential)

Broadview FCU; City of Albany (NY); Hybrid; USD 22,730 - 32,373; Full time

Benefits offered by this job

Competitive benefits package

Job summary

A credit union is seeking a Member Service Representative in Albany, NY. This full-time position involves assisting members over the phone, resolving issues, and fostering relationships. The ideal candidate has strong communication skills and customer service experience. Compensation starts at $20/hour, with the possibility of remote work after training. Flexibility to work various shifts is required, including weekends.

Qualifications

• Proven customer service experience or relevant work experience.
• Excellent communication skills, both verbal and written.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Handle member inquiries of moderate to advanced complexity.
• Provide accurate information about products and services.
• Process financial transactions on member’s accounts.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Multitasking

Attention to detail

Education

High School or Equivalent

2 year / Associate's Degree in Business or Finance

Job description

A credit union is seeking a Member Service Representative in Albany, NY. This full-time position involves assisting members over the phone, resolving issues, and fostering relationships. The ideal candidate has strong communication skills and customer service experience. Compensation starts at $20/hour, with the possibility of remote work after training. Flexibility to work various shifts is required, including weekends.