Member Experience Specialist - Remote (Buffalo Area)

Broadview group; Buffalo (NY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Broadview group in Buffalo, NY is seeking a Member Service Representative (MSR) to provide consultative assistance to credit union members. This role involves resolving member issues, understanding financial needs, and fostering relationships to enhance satisfaction.

The position requires strong customer service skills, effective communication, and the ability to manage multiple transactions efficiently. The training will be conducted in Albany, NY, and the initial work is remote with a plan to transition to a hybrid model.

Qualifications

• Minimum of a High School diploma or equivalent required.
• 2-year Associate's degree preferred in a related field.
• Proven customer service experience required.
• Excellent communication skills needed, both verbal and written.
• Strong problem-solving skills and attention to detail necessary.

Responsibilities

• Deliver consultative service and assistance to members over the phone.
• Resolve member issues and address financial needs with empathy.
• Educate members on credit union products and services.
• Process financial transactions accurately and efficiently.
• Maintain compliance with policies and regulations.

Skills

Customer service experience

Communication skills

Problem-solving skills

Multitasking

Attention to detail

Education

High School Diploma or Equivalent

Associate's Degree in Business or Finance

Tools

Call center software

Job description

Broadview group in Buffalo, NY is seeking a Member Service Representative (MSR) to provide consultative assistance to credit union members. This role involves resolving member issues, understanding financial needs, and fostering relationships to enhance satisfaction.

The position requires strong customer service skills, effective communication, and the ability to manage multiple transactions efficiently. The training will be conducted in Albany, NY, and the initial work is remote with a plan to transition to a hybrid model.