Member Experience Specialist

Broadview Group; City of Albany (NY); Hybride; USD 40 000 - 44 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

Résumé du poste

Broadview FCU seeks a Member Service Associate at the Albany - 110 State Street Branch, supporting branches within the Capital Central Region. You will welcome members, process transactions, and deepen relationships through proactive engagement and cross-selling opportunities.

The role emphasizes customer service, compliance with policies, and ongoing coaching for professional growth. Flexibility to work at multiple locations is required, with a starting hourly rate of $20–$21 and a benefits

Qualifications

• High School Diploma or GED required or equivalent experience.
• Customer service experience preferred.
• Strong interpersonal and communication skills are essential.

Responsabilités

• Provide outstanding member service in a professional and friendly manner.
• Process financial service transactions accurately.
• Detect and report fraud or irregular activities as first line of defense.
• Engage in conversations to understand member needs and recommend solutions.
• Respond to general inquiries about products, services, and lending.

Connaissances

Customer service

Interpersonal skills

Communication

Adaptability

Formation

High School Diploma or GED

Outils

Microsoft Office Suite

Word

Excel

PowerPoint

SharePoint

Description du poste

Broadview FCU seeks a Member Service Associate at the Albany - 110 State Street Branch, supporting branches within the Capital Central Region. You will welcome members, process transactions, and deepen relationships through proactive engagement and cross-selling opportunities.

The role emphasizes customer service, compliance with policies, and ongoing coaching for professional growth. Flexibility to work at multiple locations is required, with a starting hourly rate of $20–$21 and a benefits