Remote Member Service Specialist

Jovia Financial Credit Union; Uniondale (NY); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Flexible PTO options

401(k) with generous match

Comprehensive medical, dental, and vision coverage

Tuition reimbursement

Job summary

A leading credit union in New York is seeking a customer service representative to manage inquiries and provide exceptional support. This role requires a college degree or two years of experience in the financial sector. The ideal candidate will have a strong sales background, excellent communication skills, and the ability to work independently in a fast-paced environment. Flexible work-from-home options and competitive benefits are offered. Join us to help members achieve their financial goals.

Qualifications

• College degree or minimum two years relevant experience in the financial industry.
• Previous sales experience preferred in financial services.
• Professional telephone demeanor and ability to handle difficult situations.

Responsibilities

• Handle member and non-member telephone calls regarding inquiries.
• Cross sell products and services.
• Assist with member live chats.

Skills

Excellent verbal communication skills

Customer service experience

Sales experience

Computer literate

Education

College degree or 2 years relevant experience

Tools

Windows (Word, Excel, Outlook)

Job description

A leading credit union in New York is seeking a customer service representative to manage inquiries and provide exceptional support. This role requires a college degree or two years of experience in the financial sector. The ideal candidate will have a strong sales background, excellent communication skills, and the ability to work independently in a fast-paced environment. Flexible work-from-home options and competitive benefits are offered. Join us to help members achieve their financial goals.