Remote Member Service Specialist

S3 Shared Service Solutions, LLC; United States; Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Up to 11 holidays

401(k) match

Referral program

Wellness programs

Peer recognition

Job summary

S3 Shared Service Solutions, LLC is seeking a Remote Member Service Representative to support our credit union partners. You will handle member inquiries by phone, verify memberships, and assist with product and rate questions in a remote, team-driven environment.

The role emphasizes strong communication, organization, and the ability to navigate multiple systems while delivering world-class service. A structured, procedure-led setting with opportunities for growth is provided.

Qualifications

• 6 months of experience in customer service is preferred.
• Excellent written and verbal communication.
• Thrives in a fast-paced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.
• Must have a smart phone for verifications.
• Works well in a structured and procedure driven position.

Responsibilities

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
• Specializes in either digital, cards, or loans-related queue and processes related transactions.

Skills

Written communication

Verbal communication

Fast-paced

Organized

Independent work

Multiplatform use

Remote work

Dual monitors

Phone verifications

Job description

S3 Shared Service Solutions, LLC is seeking a Remote Member Service Representative to support our credit union partners. You will handle member inquiries by phone, verify memberships, and assist with product and rate questions in a remote, team-driven environment.

The role emphasizes strong communication, organization, and the ability to navigate multiple systems while delivering world-class service. A structured, procedure-led setting with opportunities for growth is provided.