Member Services Specialist - People-First Banking

ncsecu.org; North Carolina; On-site; USD 32,000 - 41,000; Full time

Job summary

State Employees' Credit Union is seeking a Member Services Representative to assist members with account openings and maintenance, cash handling, and general service inquiries. You will educate members on products, perform transactions, and support notary and foreign currency services as needed.

Ideal candidates have strong communication skills, dependability, and a customer-focused mindset. The role involves community engagement, training, and adherence to SECU policies in a collaborative

Qualifications

• Must have strong communication skills, both verbal and written.
• Aptitude for meeting people and earning member confidence and trust.
• Self-motivated, dependable and able to problem solve with good judgment.
• Active listening and clear, courteous communication across channels.
• Experience in MSR roles or related financial services preferred.

Responsibilities

• Open and maintain accounts for new members and process maintenance for existing accounts.
• Process tax-advantaged accounts, wire transfers, and notary services as requested.
• Educate members on products/services and provide quality referrals.
• Handle deposits/loan activity, disputes, and daily cash handling with accuracy.
• Assist with drive-through, phone, and digital service channels; balance cash drawers.
• Attend community events to enhance credit union presence and engage members.

Skills

Communication skills

Customer service

Active listening

Problem solving

Verbal and written communication

Education

High school diploma or GED

Bachelor's degree / CCUE / Associate degree preferred

Tools

CXone

OnBase

Job description

State Employees' Credit Union is seeking a Member Services Representative to assist members with account openings and maintenance, cash handling, and general service inquiries. You will educate members on products, perform transactions, and support notary and foreign currency services as needed.

Ideal candidates have strong communication skills, dependability, and a customer-focused mindset. The role involves community engagement, training, and adherence to SECU policies in a collaborative