Branch Member Services Specialist

State Employees' Credit Union

Whiteville (NC)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

State Employees' Credit Union is seeking a friendly, detail-focused member service representative to greet members, open accounts, and assist with a wide range of financial needs. You will process transactions, educate members on services, and maintain accurate records in our systems.

The role requires English fluency, basic computer skills, and the ability to work in a fast-paced environment. Training and development opportunities are available as part of our commitment to people helping people

Qualifications

High level of self-control and strong communication skills.
Fluent English is required for daily member interactions.
Basic computer skills and willingness to learn new systems.

Responsibilities

Handle establishment of new membership and open all accounts.
Educate members on available services and make recommendations based on needs.
Key all required transactions into the Margo system and balance cash drawer.
Balance the vault, ATM, TCD and coin sorter.
Operate drive-thru window as needed.
Keep daily/monthly records for vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter.
Prepare, order, and verify cash delivery and shipment weekly.
Assist members with account problems, reconciliations, or transaction errors.
Grant advances on existing credit lines after consulting with an approving officer.
Answer phone, file paperwork, scan documents into Image System, and perform clerical duties.
May begin training in other branch operations as needed.
Other duties as assigned.