Entry-Level Member Services Specialist

Talentify; Edenton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union seeks an entry-level Associate Member Services Representative to provide exemplary member service by responding to inquiries by phone and in person, including cash box management and account maintenance. The role involves greeting members, processing transactions, and maintaining confidentiality.

The position emphasizes training in SECU procedures, security measures, and daily operational tasks, with growth through additional modules and on-the-job learning.

Qualifications

• Provide exemplary member service by responding to member inquiries by telephone and in person.
• Balance a cash drawer in accordance with Performance Measurement Criteria standards.
• Follow SECU policies, security, and regulatory requirements.

Responsibilities

• Greet and assist members in a courteous, professional, and timely manner through all service channels.
• Respond to member inquiries by telephone and in person, including cash handling and account maintenance.
• Balance the vault, teller drawer, and related cash handling duties daily to ensure accuracy.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or GED

Tools

CXone

MARGO Platform

MARGO Teller

Job description

State Employees' Credit Union seeks an entry-level Associate Member Services Representative to provide exemplary member service by responding to inquiries by phone and in person, including cash box management and account maintenance. The role involves greeting members, processing transactions, and maintaining confidentiality.

The position emphasizes training in SECU procedures, security measures, and daily operational tasks, with growth through additional modules and on-the-job learning.