Member Services Specialist — Banking & Advisory

State Employees' Credit Union

Leland (MS)

On-site

USD 19,000 - 28,000

Full time

2 days ago

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Job summary

State Employees' Credit Union is seeking a diligent Member Services Representative to explain products, assist with account opening and maintenance, and provide exceptional member service across in-person, phone, and digital channels.

The role requires strong communication, problem-solving abilities, and a commitment to SECU's core values. A background in branch operations and balance control is beneficial for success in this position.

Qualifications

Must have a high school diploma or GED.
Excellent verbal and written communication skills.
Ability to meet people and develop member confidence, respect, and trust in the Credit Union.
Minimum of 2 years SECU or related experience strongly preferred.
Balance record with no gross balancing violations or exceptions in the preceding 6 months.

Responsibilities

Proficiency in account maintenance and opening all account types for new members.
Open and process maintenance on tax-advantaged accounts and process wires and foreign currency.
Provide Notary Public services as requested by management.
Engage with the community by attending events to enhance credit union presence.
Greet and assist members in a courteous, professional manner across service channels.
Balance the vault, ATMs, and coin sorter; handle cash deliveries and shipments.