Member Services Specialist - Accounts & Community

ncsecu.org; Winston-Salem (NC); On-site; USD 22,000 - 32,000; Full time

Job summary

State Employees' Credit Union is seeking a Member Services Representative to support branch operations, explain products, and assist members with account maintenance and cash handling. You will handle tax-advantaged accounts, wires, currency exchanges, and Notary services as required.

Strong communication and problem-solving skills are essential. Responsibilities include customer education, driving community presence, and collaborating with other departments to fulfill member requests while

Qualifications

• Excellent communication skills, both verbal and written.
• Aptitude for meeting people and building member trust.
• Ability to problem solve and use good judgment.
• Active listening and clear, effective communication.

Responsibilities

• Handle account maintenance and opening for various member accounts.
• Process tax-advantaged accounts, wires, and foreign currency transactions.
• Provide Notary Public services as needed by management.
• Engage with community events to raise credit union presence.
• Educate members about products and recommend solutions based on needs.

Skills

Communication skills

Active listening

Problem solving

Self-motivation

Team cooperation

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification

Tools

CXone

OnBase

Job description

State Employees' Credit Union is seeking a Member Services Representative to support branch operations, explain products, and assist members with account maintenance and cash handling. You will handle tax-advantaged accounts, wires, currency exchanges, and Notary services as required.

Strong communication and problem-solving skills are essential. Responsibilities include customer education, driving community presence, and collaborating with other departments to fulfill member requests while