Member Services Specialist - Inbound Calls & Cross-Sell

Frontier Credit Union; Idaho Falls (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Frontier Credit Union is seeking an on-site Call Center/Member Support role in Idaho Falls. You will handle calls, chats, and video inquiries, delivering knowledgeable guidance on products and services and assisting with financial transactions.

The position emphasizes cross-selling opportunities, accuracy, and exceptional member service. You will work with a team to resolve issues, follow policies, and maintain high levels of professionalism and compliance.

Qualifications

• High school graduate or equivalent required.
• Six months of customer service experience preferred, call center a plus.
• Ability to cross-sell products based on member needs is desired.
• Good verbal and written communication and PC skills expected.

Responsibilities

• Respond to member calls, chats, and video requests with a courteous, knowledgeable approach.
• Identify member needs and explain products, services, and policies clearly.
• Cross-sell relevant products to support member financial goals.
• Process financial transactions accurately and efficiently upon request.
• Coordinate with other departments to resolve discrepancies and issues.

Skills

Customer service

Communication

Cross-selling

Phone & chat support

PC literacy

Education

High school diploma

Tools

CRM software

Call center software

Job description

Frontier Credit Union is seeking an on-site Call Center/Member Support role in Idaho Falls. You will handle calls, chats, and video inquiries, delivering knowledgeable guidance on products and services and assisting with financial transactions.

The position emphasizes cross-selling opportunities, accuracy, and exceptional member service. You will work with a team to resolve issues, follow policies, and maintain high levels of professionalism and compliance.