Member Experience & Solutions Specialist

ICCU; Chubbuck (ID); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Starting pay

PTO

Holidays

401K & Pension

Tuition reimbursement

EAP

Wellness program

Life & Disability

Employee discounts

Culture

Job summary

ICCU in Idaho is seeking a friendly Member Contact Center Agent (MCC) to help our members achieve financial success. You will assist members by phone, text, and email, delivering empathetic service, solving problems, and handling a range of transactions.

The role requires a High School Diploma or GED, strong communication, and confidentiality. We offer benefits, PTO, holidays, 401K and pension, tuition reimbursement, and an inclusive culture.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality of records.

Responsibilities

• Deliver world class service with empathy, accuracy and problem-solving.
• Provide information about ICCU services.
• Answer calls and meet performance metrics.
• Research and fix member account issues.
• Handle a range of member transactions.
• Record accurate case notes of interactions.
• Collaborate effectively with team members.
• Model ICCU values in daily behavior.

Skills

Communication skills

Interpersonal skills

Confidentiality

Education

High School Diploma or GED

Job description

ICCU in Idaho is seeking a friendly Member Contact Center Agent (MCC) to help our members achieve financial success. You will assist members by phone, text, and email, delivering empathetic service, solving problems, and handling a range of transactions.

The role requires a High School Diploma or GED, strong communication, and confidentiality. We offer benefits, PTO, holidays, 401K and pension, tuition reimbursement, and an inclusive culture.