Full-Time Member Experience Specialist

Horizon Credit Union; Meridian (ID); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

Telemedicine for part-time employees

Paid Group Life and Disability Ins.

Tuition Reimbursement Program

401K Retirement Savings

Employer 401K Retirement Contributions

Discretionary Annual Incentive Bonus

Paid Time Off per Full Calendar Year

Paid Birthday Holiday

Paid Wellness Days

Up to 24 hours of Paid Volunteer Time

11 Paid Holidays

Descripción de la vacante

Horizon Credit Union is seeking a full-time Member Service Representative in Meridian, Idaho. You will assist members with daily banking, process transactions, and provide friendly service to support their financial goals.

Responsibilities include verifying cash, balancing drawers, processing loan payments, and maintaining accounts. Knowledge of products and services, strong communication, and regulatory compliance are essential.

Formación

• Minimum six months customer service and/or cash handling experience required.
• One year related financial institution, customer service, and cash handling experience preferred.

Responsabilidades

• Create a positive member experience while providing solutions to improve members' financial well-being.
• Verify cash transactions, balance cash drawers, and record activity accurately in the core system.
• Process loan payments, maintain basic accounts (CDs, money markets, share accounts), and complete IRA/HSA transactions.
• Educate members on products and services and refer offerings to support financial goals.

Conocimientos

Customer service

Cash handling

Interpersonal skills

Financial knowledge

Active listening

Educación

High school diploma or GED

6 months customer service experience

Cash handling experience

1 year financial institution experience preferred

Descripción del empleo

Horizon Credit Union is seeking a full-time Member Service Representative in Meridian, Idaho. You will assist members with daily banking, process transactions, and provide friendly service to support their financial goals.

Responsibilities include verifying cash, balancing drawers, processing loan payments, and maintaining accounts. Knowledge of products and services, strong communication, and regulatory compliance are essential.