Member Experience & Financial Wellness Advocate

Horizon Credit Union; Post Falls (ID); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Telemedicine

Paid Group Life and Disability

Tuition Reimbursement

401K Retirement Savings

Employer 401K Contributions & Matching

Discretionary Annual Incentive Bonus

Paid Time Off

Paid Birthday Holiday

Paid Wellness Days

Volunteer Time

Paid Holidays

And More!

Job summary

Horizon Credit Union is hiring a Member Service Representative in Post Falls, Idaho. The role focuses on delivering a positive member experience, handling cash, and assisting with basic account maintenance including CDs, money markets, and IRAs/HSA transactions.

Responsibilities include promoting products and services, conducting outbound outreach to fulfill member needs, and maintaining up-to-date knowledge of digital banking, policies, and regulatory requirements to ensure accurate and helpful

Qualifications

• High school diploma or GED required.
• Minimum six months customer service and/or cash handling experience.
• One year related financial institution, customer service, and cash handling experience preferred.

Responsibilities

• Create a positive member experience by providing solutions to improve financial well-being.
• Verify cash transactions and balance cash drawers per Horizon's standards.
• Process loan payments and maintain basic accounts including IRAs/HSA transactions.

Skills

Customer service

Cash handling

Education

High school diploma or GED

Job description

Horizon Credit Union is hiring a Member Service Representative in Post Falls, Idaho. The role focuses on delivering a positive member experience, handling cash, and assisting with basic account maintenance including CDs, money markets, and IRAs/HSA transactions.

Responsibilities include promoting products and services, conducting outbound outreach to fulfill member needs, and maintaining up-to-date knowledge of digital banking, policies, and regulatory requirements to ensure accurate and helpful