Member Support Specialist

ICCU; Coeur d'Alene (ID); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Pay Starting at $19/hr

Generous Paid Time Off

11 Paid Holidays

Matching 401K AND Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Paid Group Life and Disability INS

Awesome Culture

Business Discounts

Job summary

ICCU’s Member Contact Center Agent role in North Idaho involves delivering exemplary service to members via phone, text, and email, while building positive relationships and handling transactions. You will help solve problems, provide information on services, and maintain thorough case notes within a values-driven culture.

The role emphasizes empathy, accuracy, and timely responses, with opportunities to contribute to a supportive work environment and meet performance metrics.

Qualifications

• High School Diploma or GED required.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality of Credit Union records.

Responsibilities

• Deliver world-class service with empathy, accuracy, timeliness, and problem-solving.
• Provide general information about Credit Union services.
• Answer telephone calls and meet performance metrics.
• Research and correct member account problems.
• Perform a wide range of member-generated transactions.
• Complete accurate case notes of member interactions and call history.
• Work and communicate effectively with team members.

Skills

Communication skills

Interpersonal skills

Confidentiality

Education

High School Diploma or GED

Job description

ICCU’s Member Contact Center Agent role in North Idaho involves delivering exemplary service to members via phone, text, and email, while building positive relationships and handling transactions. You will help solve problems, provide information on services, and maintain thorough case notes within a values-driven culture.

The role emphasizes empathy, accuracy, and timely responses, with opportunities to contribute to a supportive work environment and meet performance metrics.