Member Services Specialist - Impactful Financial Support

State Employees' Credit Union; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

State Employees' Credit Union is seeking a Member Services Representative to assist members with transactions, open and maintain accounts, and provide information on products and services. The role emphasizes accuracy, confidentiality, and adherence to policies while delivering a positive member experience.

Ideal candidates will have a high school diploma or GED, strong communication, and problem-solving skills, with a commitment to SECU's core values and customer service excellence.

Qualifications

• Must have excellent communication skills, both verbal and written.
• Active listening and strong interpersonal skills are essential.
• Ability to problem solve and use good judgment on member needs.
• Dependable, self-motivated and reliable with strong work ethic.
• Complete required quarterly training and demonstrate SECU core values.

Responsibilities

• Greet and assist members with transactions in the branch system.
• Balance cash drawer and handle cash accurately.
• Open and maintain various account types for members.
• Provide Notary Public services as requested.
• Educate members on products and services and make referrals as needed.

Skills

Communication skills

Active listening

Problem solving

Dependable

Self-motivated

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification

Tools

OnBase

CXone

Job description

State Employees' Credit Union is seeking a Member Services Representative to assist members with transactions, open and maintain accounts, and provide information on products and services. The role emphasizes accuracy, confidentiality, and adherence to policies while delivering a positive member experience.

Ideal candidates will have a high school diploma or GED, strong communication, and problem-solving skills, with a commitment to SECU's core values and customer service excellence.