Member Services Specialist – Community Banking & Support

State Employees' Credit Union; Wendell (NC); On-site; USD 35,000 - 46,000; Full time

Job summary

State Employees' Credit Union in Wendell seeks a Member Services Representative to assist members with transactions, accounts, and information on SECU products. You will handle cash, open accounts, process wires and notary services, and support member needs while following policies.

Applicants should have strong communication skills, a high school diploma or GED, and a customer-focused approach. SECU experience and core module completion within 12 months are preferred; teamwork and compliance

Qualifications

• Must have a high school diploma or GED.
• Excellent verbal and written communication skills.
• Ability to problem-solve and exercise good judgment.
• Strong customer service mindset and active listening.
• Experience in financial services or SECU environment preferred.

Responsibilities

• Balance cash drawer and process transactions per procedures.
• Open and maintain various account types for members.
• Process wire transfers and notary services as needed.
• Educate members on SECU products and services.
• Maintain confidentiality and comply with policies and regulations.

Skills

Excellent communication skills

Self-motivated

Problem solving

Active listener

Education

High school diploma or GED

Bachelor’s degree or CCUE/NC-CTP equivalent

Job description

State Employees' Credit Union in Wendell seeks a Member Services Representative to assist members with transactions, accounts, and information on SECU products. You will handle cash, open accounts, process wires and notary services, and support member needs while following policies.

Applicants should have strong communication skills, a high school diploma or GED, and a customer-focused approach. SECU experience and core module completion within 12 months are preferred; teamwork and compliance