Member Services Associate - Customer Care & Branch Support

State Employees' Credit Union; Asheville (NC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is seeking an entry-level Associate Member Services Representative to support branch operations. You will engage with members in person and by phone, handle routine transactions and cash functions, and learn about SECU’s products and services under supervision.

This role emphasizes confidentiality, accuracy, and professional service while you develop foundational knowledge of branch workflows, payment processing, and customer care in a credit union environment.

Qualifications

• Must have strong verbal and written communication abilities.
• Ability to assist members via in-person, phone, and digital channels.
• Familiarity with cash handling and daily balancing procedures.
• Interest in learning branch operations and financial products.
• Commitment to SECU core values and confidentiality requirements.

Responsibilities

• Greet and assist members courteously through all service channels.
• Process transactions and balance a cash drawer according to standards.
• Answer phones and respond to member service requests.
• Operate drive-through window as needed and handle currency exchanges.
• Maintain documents and organize records for daily reporting and audits.

Skills

Interpersonal skills

Communication skills

Cash handling

Problem-solving

Multi-channel service

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification (NC-CTP preferred)

Job description

State Employees' Credit Union is seeking an entry-level Associate Member Services Representative to support branch operations. You will engage with members in person and by phone, handle routine transactions and cash functions, and learn about SECU’s products and services under supervision.

This role emphasizes confidentiality, accuracy, and professional service while you develop foundational knowledge of branch workflows, payment processing, and customer care in a credit union environment.