Member Services Specialist - Guest Experience & Training

Crunch Fitness; Vancouver (WA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC is seeking a Member Services Representative to welcome members and guests, check-in, promote club services, and support front desk operations with a strong emphasis on customer service and a friendly, professional atmosphere.

The role requires multitasking in a fast-paced gym setting, maintaining program knowledge, handling payments, scheduling services, and assisting with events to enhance member engagement and satisfaction.

Qualifications

• High school diploma or GED required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Ensure members and guests feel valued and appreciated upon arrival and departure.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Maintain a positive atmosphere that enhances the overall member experience.
• Address member inquiries, concerns, and requests promptly, or escalate them to management when appropriate.
• Demonstrate professionalism, courtesy, and exceptional customer service in all interactions.
• Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
• Facilitate member communications and account notifications through club management software.
• Process payments for club amenities and services in accordance with company procedures.
• Schedule member services, including tanning, hydro-massage, and other available amenities.
• Maintain an accurate understanding of club programs, services, operating hours, and schedules.
• Support daily front desk operations while ensuring compliance with company policies and procedures.
• Promote and sell retail products and club services to members and guests.
• Assist with administrative and operational projects as assigned by club management.
• Maintain accurate records and documentation as required.
• Support club initiatives designed to improve member engagement and satisfaction.
• Maintain a clean, organized, and professional front desk and work area.
• Contribute to the overall cleanliness and presentation of the club environment.
• Assist with club events, promotions, decorations, and special projects as needed.
• Collaborate with team members to ensure a positive and supportive workplace culture.

Skills

Customer service

Communication

Multitasking

Hospitality

Teamwork

Education

High school diploma or GED

Job description

Fitness Ventures LLC is seeking a Member Services Representative to welcome members and guests, check-in, promote club services, and support front desk operations with a strong emphasis on customer service and a friendly, professional atmosphere.

The role requires multitasking in a fast-paced gym setting, maintaining program knowledge, handling payments, scheduling services, and assisting with events to enhance member engagement and satisfaction.