Member Experience Specialist

Fitness Ventures (Crunch Fitness); Des Moines (IA); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Gym Membership

Employee discounts

Training & development

Opportunity for advancement

Job summary

Fitness Ventures LLC is hiring a Member Services Representative to greet members and guests, deliver exceptional service, and support a welcoming club environment. You will manage check-ins, answer inquiries, process payments, and promote services to enhance member satisfaction.

The role emphasizes strong communication, a friendly demeanor, and the ability to work as part of a team in a fast-paced fitness setting. Experience in hospitality or retail is preferred and 18+ is required.

Qualifications

• High school diploma or GED required.
• Minimum age of 18.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet members and guests professionally and warmly.
• Check in members and guests accurately and efficiently according to policies.
• Process payments for club amenities and services.
• Promote club services and programs to members and guests.
• Maintain accurate records and support front desk operations.

Skills

Customer service

Communication

Multitasking

Problem-solving

Hospitality

Teamwork

Education

High school diploma or GED

Job description

Fitness Ventures LLC is hiring a Member Services Representative to greet members and guests, deliver exceptional service, and support a welcoming club environment. You will manage check-ins, answer inquiries, process payments, and promote services to enhance member satisfaction.

The role emphasizes strong communication, a friendly demeanor, and the ability to work as part of a team in a fast-paced fitness setting. Experience in hospitality or retail is preferred and 18+ is required.