Member Experience Specialist

Fitness Ventures (Crunch Fitness); Santa Maria (CA); On-site; USD 33,000 - 50,000; Full time

Job summary

Fitness Ventures LLC is seeking a friendly Member Services Representative to be the face of our clubs. You will greet members, check in guests, and handle inquiries with a helpful attitude, while promoting services and retail products.

In this role you will manage club software, relay messages, answer phones, and coordinate member services such as tanning and hydro-massage, all while maintaining a clean, welcoming environment and adhering to company policies.

Qualifications

• High school diploma or GED or equivalent.
• CPR certification (Child/Infant) required.
• Experience working with children; local/state certifications as required by law.

Responsibilities

• Greet all members and guests with a smile and exit politely.
• Check in members and guests per procedures.
• Use club software to relay messages and manage check-ins.

Skills

Customer service

Phone etiquette

Guest greeting

Education

High school diploma or GED

CPR Certification (Child/Infant)

State/local certifications

Tools

Club software

Job description

Fitness Ventures LLC is seeking a friendly Member Services Representative to be the face of our clubs. You will greet members, check in guests, and handle inquiries with a helpful attitude, while promoting services and retail products.

In this role you will manage club software, relay messages, answer phones, and coordinate member services such as tanning and hydro-massage, all while maintaining a clean, welcoming environment and adhering to company policies.