Member Experience Specialist

Crunch; Abilene (TX); Presencial; USD 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Descripción de la vacante

Fitness Ventures LLC is seeking a friendly Member Services Representative to be the first and last point of contact for members and guests, delivering a welcoming club experience and supporting front desk operations. You will greet members, check in guests, and communicate events and promotions to enhance satisfaction.

The role requires strong communication, a customer‑focused mindset, and the ability to multitask in a fast‑paced gym environment while maintaining a professional appearance and

Formación

• High school diploma or equivalent (GED) required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsabilidades

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently.
• Communicate club events, promotions, and important announcements.
• Answer incoming phone calls courteously and professionally.
• Process payments for club amenities and services.
• Maintain knowledge of club programs, services, and hours.
• Support front desk operations and collaborate with team members.

Conocimientos

Interpersonal skills

Communication

Problem solving

Multitasking

Customer service

Professional appearance

Educación

High school diploma or GED

Descripción del empleo

Fitness Ventures LLC is seeking a friendly Member Services Representative to be the first and last point of contact for members and guests, delivering a welcoming club experience and supporting front desk operations. You will greet members, check in guests, and communicate events and promotions to enhance satisfaction.

The role requires strong communication, a customer‑focused mindset, and the ability to multitask in a fast‑paced gym environment while maintaining a professional appearance and