Member Services Specialist - Growth & Training

pfcareers; National City (CA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

401(k)

Job summary

Planet Fitness is seeking a Member Services Representative to greet members and guests, manage front desk duties, process sign-ups, tours, and member updates. The role emphasizes a welcoming atmosphere and a positive, helpful approach to support a Judgement Free Zone.

Ideal candidates bring customer service experience, basic computer skills, and a passion for fitness. This position offers opportunities for advancement within a team-focused, growth-oriented environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Experience in Sales.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR Certification AED/First Aid /CPR

Responsibilities

• Greet members, prospective members, and guests, providing an exceptional customer experience.
• Enforcing the Judgement Free zone
• Always smile and be courteous.
• Taking prospects on tours
• Cleaning
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Help members download PF Mobile App
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Completed assigned cleaning areas.
• Promotes sales of Tanning lotions and Memberships.
• Create connections with the community!

Skills

Customer service background

Basic computer proficiency

Passion for fitness

Upbeat attitude

Experience in Sales

Punctuality

Exceptional customer service

Active listening

Diplomacy

High School diploma/GED

18 years or older

CPR Certification AED/First Aid

Job description

Planet Fitness is seeking a Member Services Representative to greet members and guests, manage front desk duties, process sign-ups, tours, and member updates. The role emphasizes a welcoming atmosphere and a positive, helpful approach to support a Judgement Free Zone.

Ideal candidates bring customer service experience, basic computer skills, and a passion for fitness. This position offers opportunities for advancement within a team-focused, growth-oriented environment.