Member Services Pro: Welcome & Membership Growth

Paycom - ATS; Athens (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings

Job summary

Planet Fitness seeks a Member Services Representative to greet members, handle inquiries, and assist with tours and sign-ups. You will process memberships and payments at the front desk, answer phones, and support a clean, welcoming gym environment.

The role emphasizes friendly, professional service, reliability, and adherence to club policies. On-site work with opportunities to learn Planet Fitness standards and member care.

Qualifications

• Must be 18 years of age or older.
• On-site position; able to work on location.
• CPR/AED certification within required timeframes.
• Tanning certification within company-required timeframes.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Handle memberships, inquiries, and billing questions.
• Assist tours and sign-ups for new memberships.
• Process new memberships, cancellations and payments accurately.
• Maintain front desk operations and cleanliness of the club.
• Answer phones professionally and assist with inquiries.
• Ensure club areas, restrooms, and workout spaces are clean and organized.

Skills

Customer service

Communication

Sales

Professionalism

Reliability

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness seeks a Member Services Representative to greet members, handle inquiries, and assist with tours and sign-ups. You will process memberships and payments at the front desk, answer phones, and support a clean, welcoming gym environment.

The role emphasizes friendly, professional service, reliability, and adherence to club policies. On-site work with opportunities to learn Planet Fitness standards and member care.