Member Services Specialist — Club Front Desk

First National Bankers Bank; Warren (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness is seeking a motivated Member Services Representative to join our team. You will be the first point of contact for members, handling inquiries, payments, and routines in a welcoming environment that upholds the Judgement Free Zone culture.

Responsibilities include greeting guests, processing memberships, tours, and promotions, while maintaining a clean, friendly club atmosphere. This on-site role requires strong communication and a proactive service mindset.

Qualifications

• Must be 18 years or older and able to work on-site.
• Excellent customer service and communication skills are required.
• Able to explain memberships and promotions clearly to members.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with tours, sign-ups, and membership questions.
• Operate the front desk, process memberships, cancellations and payments.
• Maintain club cleanliness and safety throughout the shift.

Skills

Customer service

Sales

On-site work

Communication

Teamwork

POS system

Education

High school diploma

Tools

POS system

Job description

Planet Fitness is seeking a motivated Member Services Representative to join our team. You will be the first point of contact for members, handling inquiries, payments, and routines in a welcoming environment that upholds the Judgement Free Zone culture.

Responsibilities include greeting guests, processing memberships, tours, and promotions, while maintaining a clean, friendly club atmosphere. This on-site role requires strong communication and a proactive service mindset.