Member Services Specialist — Club Front Desk

First National Bankers Bank

Warren (OH)

On-site

USD 17,000 - 22,000

Full time

40 hours ago
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Benefits offered by this job

Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
401(k)
401(k) matching
Dental insurance

Job summary

Planet Fitness is seeking a motivated Member Services Representative to join our team. You will be the first point of contact for members, handling inquiries, payments, and routines in a welcoming environment that upholds the Judgement Free Zone culture.

Responsibilities include greeting guests, processing memberships, tours, and promotions, while maintaining a clean, friendly club atmosphere. This on-site role requires strong communication and a proactive service mindset.

Qualifications

  • Must be 18 years or older and able to work on-site.
  • Excellent customer service and communication skills are required.
  • Able to explain memberships and promotions clearly to members.

Responsibilities

  • Greet members and guests in a friendly, professional manner.
  • Assist with tours, sign-ups, and membership questions.
  • Operate the front desk, process memberships, cancellations and payments.
  • Maintain club cleanliness and safety throughout the shift.

Skills

Customer service
Sales
On-site work
Communication
Teamwork
POS system

Education

High school diploma

Tools

POS system

Job description

Planet Fitness is seeking a motivated Member Services Representative to join our team. You will be the first point of contact for members, handling inquiries, payments, and routines in a welcoming environment that upholds the Judgement Free Zone culture.

Responsibilities include greeting guests, processing memberships, tours, and promotions, while maintaining a clean, friendly club atmosphere. This on-site role requires strong communication and a proactive service mindset.

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