Membership Experience Specialist

Talentify; Oceanside (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Member Services Representative to greet members and guests, manage front desk tasks, guide tours, and promote memberships in a welcoming, upbeat environment. You will help with sign-ups, app downloads, account updates, and delivering excellent customer care within a Judgement Free Zone.

You will work in a fast-paced fitness club, supporting team goals, maintaining cleanliness, and contributing to a positive member experience.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Experience in Sales
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.
• CPR Certification AED/First Aid /CPR

Responsibilities

• Greet members, prospective members, and guests, providing an exceptional customer experience.
• Enforcing the Judgement Free zone
• Always smile and be courteous.
• Taking prospects on tours
• Handle all front desk related activities including:
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Help members download PF Mobile App
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Completed assigned cleaning areas.
• Promotes sales of tanning lotions and Memberships.
• Create connections with the community!

Skills

Customer service

Basic computer skills

Fitness passion

Positive attitude

Sales experience

Punctuality

Communication

Diplomacy

Active listening

Professionalism

Teamwork

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to greet members and guests, manage front desk tasks, guide tours, and promote memberships in a welcoming, upbeat environment. You will help with sign-ups, app downloads, account updates, and delivering excellent customer care within a Judgement Free Zone.

You will work in a fast-paced fitness club, supporting team goals, maintaining cleanliness, and contributing to a positive member experience.