Member Experience Specialist — Growth & Training

Planet Fitness - United FP Management, LLC; Poway (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Job summary

Planet Fitness is seeking a Member Services Representative to join our team and help create a welcoming, high-energy club atmosphere for members and guests. You will handle front desk duties, sign-ups, tours, and product promotions in a fast-paced fitness environment.

We value upbeat, reliable team players who are passionate about fitness and helping others. Training and advancement opportunities are available as part of a growth-focused company culture.

Qualifications

• Experience in customer-facing roles preferred.
• High school diploma or GED required.
• CPR/AED certification not specified in ad; training may be provided.

Responsibilities

• Greet members and guests, delivering an exceptional customer experience.
• Enforce the Judgement Free Zone and maintain a welcoming environment.
• Assist with front desk duties: check-ins, phone inquiries, and member sign-ups.
• Provide tours to prospective members; promote memberships and tanning products.
• Keep records updated; respond to questions professionally and escalate as needed.
• Assist with cleaning duties and support club operations.

Skills

Customer service

Sales experience

Basic computer skills

Punctuality

Positive attitude

Active listening

Education

High School diploma or GED

Job description

Planet Fitness is seeking a Member Services Representative to join our team and help create a welcoming, high-energy club atmosphere for members and guests. You will handle front desk duties, sign-ups, tours, and product promotions in a fast-paced fitness environment.

We value upbeat, reliable team players who are passionate about fitness and helping others. Training and advancement opportunities are available as part of a growth-focused company culture.