Member Services Pro: Front Desk, Tours & Growth

Planet Fitness - United FP Management, LLC; National City (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness - United FP Management, LLC is seeking a Member Services Representative to greet members and guests, help with tours, and handle front desk duties. The role emphasizes customer service, sales, and maintaining the Judgement Free Zone atmosphere.

Ideal candidates have a background in customer service, basic computer skills, a passion for fitness, and a positive attitude. Must be 18+ with CPR certification and a High School diploma or GED.

Qualifications

• Customer service background preferred.
• Basic computer literacy required (POS, sign‑ups).
• Passion for fitness and health.
• Positive, upbeat demeanor.
• Sales experience beneficial.
• Punctual and reliable.
• Strong listener and problem solver.
• Diplomacy in all interactions.
• CPR/AED/First Aid certification preferred.
• Must be 18 years or older.

Responsibilities

• Greet members, guests and prospects with an exceptional guest experience.
• Enforce the Judgement Free Zone policy and maintain club atmosphere.
• Assist with tours and front desk activities.
• Process member sign-ups and check-ins; assist with PF Mobile App.
• Update member accounts and respond to questions promptly.

Skills

Customer service

Basic computer proficiency

Fitness passion

Positive attitude

Sales experience

Punctuality and reliability

Strong listening skills

Diplomacy

CPR Certification

Education

High School diploma/GED

Job description

Planet Fitness - United FP Management, LLC is seeking a Member Services Representative to greet members and guests, help with tours, and handle front desk duties. The role emphasizes customer service, sales, and maintaining the Judgement Free Zone atmosphere.

Ideal candidates have a background in customer service, basic computer skills, a passion for fitness, and a positive attitude. Must be 18+ with CPR certification and a High School diploma or GED.