Member Services Specialist - Front Desk with Growth Path

Planet Fitness - Excel Fitness; Plano (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

MyFlexPay

Planet Fitness Black Card Membership

EAP

PTO

Paid Parental Leave

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group, is hiring at the front desk to deliver a positive member experience through outstanding service and clean facilities.

As a Team Player, you will check members in, guide tours, sign up new accounts, update records, and handle routine admin tasks while contributing to a safe, welcoming gym environment with flexible shifts including overnight coverage.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Customer service background preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to members' accounts.
• Respond to member questions promptly and professionally.
• Detailed cleaning in all areas of the facility.
• Close shift for the business day.
• Create a bank deposit for next day.

Skills

Customer service

Punctuality

Reliability

Communication

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group, is hiring at the front desk to deliver a positive member experience through outstanding service and clean facilities.

As a Team Player, you will check members in, guide tours, sign up new accounts, update records, and handle routine admin tasks while contributing to a safe, welcoming gym environment with flexible shifts including overnight coverage.