Member Services Associate — Front Desk & Growth

Planet Fitness; Waco (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

MyFlexPay

Free Black Card Membership

Employee Assistance Program

Paid Time Off

Paid Parental Leave

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking a front desk team member to deliver a positive member experience and maintain a clean, welcoming club environment. This entry-level role supports member sign-ups, tours, and account updates, with emphasis on friendly service and reliable attendance.

Growth opportunities exist within a rapidly expanding network. Front desk responsibilities include checking in members, tours for prospective members, and timely

Qualifications

• High School diploma or GED equivalent required.
• Must be 18 years of age or older.
• Customer service background preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Punctuality

Education

High School diploma/GED equivalent

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking a front desk team member to deliver a positive member experience and maintain a clean, welcoming club environment. This entry-level role supports member sign-ups, tours, and account updates, with emphasis on friendly service and reliable attendance.

Growth opportunities exist within a rapidly expanding network. Front desk responsibilities include checking in members, tours for prospective members, and timely