Member Services Associate — Front Desk & Growth

Planet Fitness; Waco (TX); Presencial; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MyFlexPay

Free Black Card Membership

Employee Assistance Program

Paid Time Off

Paid Parental Leave

Health Insurance

Descripción de la vacante

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking a front desk team member to deliver a positive member experience and maintain a clean, welcoming club environment. This entry-level role supports member sign-ups, tours, and account updates, with emphasis on friendly service and reliable attendance.

Growth opportunities exist within a rapidly expanding network. Front desk responsibilities include checking in members, tours for prospective members, and timely

Formación

• High School diploma or GED equivalent required.
• Must be 18 years of age or older.
• Customer service background preferred.

Responsabilidades

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Conocimientos

Customer service

Punctuality

Educación

High School diploma/GED equivalent

Descripción del empleo

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking a front desk team member to deliver a positive member experience and maintain a clean, welcoming club environment. This entry-level role supports member sign-ups, tours, and account updates, with emphasis on friendly service and reliable attendance.

Growth opportunities exist within a rapidly expanding network. Front desk responsibilities include checking in members, tours for prospective members, and timely