Front Desk Member Services — Growth & Perks

Planet Fitness, Inc.; Tyler (TX); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Free Black Card Membership

EAP access

Paid Time Off

Health Insurance Benefits

MyFlexPay

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, seeks a front desk team member to deliver a positive member experience through outstanding service and clean facilities.

You will check members in, lead tours for prospective members, assist with sign-ups, update accounts, and escalate issues to management as needed; we value punctuality, reliability, and a friendly, professional attitude.

Qualifications

• Exceptional customer service skills; interact positively and professionally with members and coworkers.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability are a must.
• Demonstrate diplomacy in all interactions with appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Exceptional customer service

Positive attitude

Punctuality & reliability

Diplomacy in interactions

Customer service background

Education

High School diploma/GED equivalent

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, seeks a front desk team member to deliver a positive member experience through outstanding service and clean facilities.

You will check members in, lead tours for prospective members, assist with sign-ups, update accounts, and escalate issues to management as needed; we value punctuality, reliability, and a friendly, professional attitude.