Member Experience Specialist — Gym Front Desk

Planet Fitness; Kinston (NC); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Free Planet Fitness Black Card

Employee Assistance Program

Parental leave

Job summary

Excel Fitness, a Planet Fitness franchise, is hiring for a front desk team member. You will greet members, handle sign-ups, tours, and updates to accounts while maintaining a clean, safe, and welcoming gym environment.

The role emphasizes exceptional customer service, reliability, and adherence to safety protocols. Growth opportunities exist within the franchise network as you gain experience and leadership skills.

Qualifications

• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Customer service background preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.
• Close shift for that business day.
• Create a bank deposit for next day.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
• Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.

Skills

Customer service

Punctuality

Reliability

Diplomacy

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise, is hiring for a front desk team member. You will greet members, handle sign-ups, tours, and updates to accounts while maintaining a clean, safe, and welcoming gym environment.

The role emphasizes exceptional customer service, reliability, and adherence to safety protocols. Growth opportunities exist within the franchise network as you gain experience and leadership skills.