Member Services Specialist – Growth & Guest Experience

Planet Fitness; Dallas (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Health insurance benefits

Paid time off (PTO)

Paid parental leave

EAP - Employee Assistance Program

Free Planet Fitness Black Card

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking team players for front desk roles at our clubs. Provide exceptional customer service, check members in, host tours for prospective members, and assist with new account sign-ups.

You will maintain member accounts, respond to questions, perform cleaning duties, close shifts, and handle basic deposits. Must be 18+, HS diploma, able to lift 50 lbs, and willing to work 3rd shift.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Location: Austin, TX area (franchise clubs).
• Ability to lift up to 50 lbs and stand/walk for long periods.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system and conduct tours for prospective members.
• Assist new members with account sign-up and updates to existing accounts.
• Respond to member questions professionally and elevate to management as needed.
• Maintain cleanliness and safety throughout the club.
• Close shifts and manage end-of-day duties including bank deposits.

Skills

Customer service

Communication

Punctuality

Reliability

Teamwork

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking team players for front desk roles at our clubs. Provide exceptional customer service, check members in, host tours for prospective members, and assist with new account sign-ups.

You will maintain member accounts, respond to questions, perform cleaning duties, close shifts, and handle basic deposits. Must be 18+, HS diploma, able to lift 50 lbs, and willing to work 3rd shift.