Front Desk Member Services Lead - Growth Path

Planet Fitness - Excel Fitness; Fort Worth (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

MyFlexPay

Free Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off

Paid Parental Leave

Health Insurance Benefits

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking a friendly front desk Team Player to welcome members, process check-ins, and guide prospective members through tours and sign-ups. You will help keep our clubs clean, safe, and welcoming, contributing to a positive member experience.

Starting at the front desk, you can develop your career as we promote from within; many senior managers began here.

Qualifications

• High School diploma or GED required.
• Must be 18 years or older.
• Customer service background preferred.
• Punctuality and reliability are essential.
• Ability to interact professionally with members and staff.

Responsibilities

• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to members' accounts.
• Respond to member questions and concerns professionally and escalate when needed.
• Perform detailed cleaning in all areas of the facility.

Skills

Customer service

Punctuality

Communication

Diplomacy

Positive attitude

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking a friendly front desk Team Player to welcome members, process check-ins, and guide prospective members through tours and sign-ups. You will help keep our clubs clean, safe, and welcoming, contributing to a positive member experience.

Starting at the front desk, you can develop your career as we promote from within; many senior managers began here.