Front Desk & Member Experience Specialist

Planet Fitness; Chesapeake (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free PF Black Card Membership

Health insurance benefits

Paid time off (PTO)

MyFlexPay

Job summary

Excel Fitness, a Planet Fitness franchise group, is seeking a front desk team member to provide exceptional customer service and assist with member sign-ups and tours. The role emphasizes maintaining a clean, safe club environment and delivering a positive member experience.

Requirements include a High School diploma or GED, being 18+, and strong communication and reliability. Candidates will join a growing network of clubs with opportunities for advancement within the franchise system.

Qualifications

• Provide exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Maintain cleanliness and safety protocols in the club.

Responsibilities

• Greet and assist members and guests at the front desk.
• Process member sign-ups and tour bookings.
• Ensure accurate check-ins and account updates.
• Maintain a clean, safe, and welcoming club environment.

Education

High School diploma or GED

Job description

Excel Fitness, a Planet Fitness franchise group, is seeking a front desk team member to provide exceptional customer service and assist with member sign-ups and tours. The role emphasizes maintaining a clean, safe club environment and delivering a positive member experience.

Requirements include a High School diploma or GED, being 18+, and strong communication and reliability. Candidates will join a growing network of clubs with opportunities for advancement within the franchise system.