Front Desk & Member Experience Specialist

Planet Fitness, Inc.; Roanoke Rapids (NC); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

MyFlexPay

Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off

Paid Parental Leave

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group, is seeking team players to deliver top-tier member experiences at the front desk. You will check members in, give tours, assist with sign-ups, and keep accounts up to date while maintaining a spotless, safe gym environment.

Ideal candidates have a high school diploma, strong customer service skills, and reliability. Growth opportunities exist from front desk to regional leadership as the company expands across markets.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to members' accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.
• Close shift for that business day.
• Create a bank deposit for next day.

Skills

Customer service

Punctuality

Reliability

Diplomacy

Team player

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group, is seeking team players to deliver top-tier member experiences at the front desk. You will check members in, give tours, assist with sign-ups, and keep accounts up to date while maintaining a spotless, safe gym environment.

Ideal candidates have a high school diploma, strong customer service skills, and reliability. Growth opportunities exist from front desk to regional leadership as the company expands across markets.