Member Services Specialist - Front Desk & Tours

Planet Fitness; Seffner (FL); Presencial; USD 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Black Card Membership

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Descripción de la vacante

Planet Fitness in Seffner, Florida is seeking a friendly Member Services Representative to create a standout member experience by delivering a superior level of customer service to members, prospective members and guests.

You will greet everyone at the front desk, manage check-ins and sign-ups, conduct tours for prospects, update member accounts, respond to questions promptly, and help keep the club clean and welcoming.

Formación

• Customer service background preferred.
• Basic computer proficiency.
• Punctual and reliable.
• Able to interact professionally with members and coworkers.

Responsabilidades

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check-ins, and sign-ups.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to questions promptly and escalate when needed.
• Help maintain club cleanliness and organization.

Conocimientos

Customer service

Punctuality

Communication

Problem solving

Educación

High School diploma/GED

Descripción del empleo

Planet Fitness in Seffner, Florida is seeking a friendly Member Services Representative to create a standout member experience by delivering a superior level of customer service to members, prospective members and guests.

You will greet everyone at the front desk, manage check-ins and sign-ups, conduct tours for prospects, update member accounts, respond to questions promptly, and help keep the club clean and welcoming.